Here's a User Manual on how to buy from my shop. I hope it helps. (English / 日本語 / castellano)
↓ 日本語は下の方です
↓ La lengua se puede encontrar en el fondo de la paginax
Shipping does not contain tracking. Please add the product "Shipment Tracking" to add tracking on your order.
Orders are shipped within 3-5 business days. You can stay up to date on my shop here or with the "UPDATES" highlight in my Instagram or the Twitter tag #kjhshop.
** Due to the COVID19 pandemic, please understand that there may be possible delayed deliveries. Thank you for your patience and I wish you good health!
WHAT IS CHF?
CHF is the currency of Switzerland. 1 CHF is generally worth 1.01 USD or 1.02 EUR.
AN ITEM IS SOLD OUT. WILL IT BE RESTOCKED?
If I run out of stock, they will be available for preorder again whenever I have preorders open. The amount being restocked depends on interest. You can contact me here, or reach me directly through social media.
HOW DO I PAY IF I DON'T HAVE A PAYPAL?
Click "Pay with PayPal". A new window will pop up, which is the secure PayPal browser. Near the bottom, click "Pay with a Credit Card." You can pay with the available credit cards in your country.
DO YOU SHIP DISCREETLY?
All orders are shipped in a plain envelope with a MP100 image stamp. If you do not wish to have the image stamp, please let me know in the notes of your order.
SHIPPING
Everything is sent through Swiss Post. If you are making a large order, please contact me first.
Please double check if you filled out your information correctly such as email, address, phone number, etc. Once your package is shipped, I have no control over it. Keep in mind, unless you purchased "Tracking/Registered Shipping", there is no other way to check on your package.
The discreet package will either have a stamp or a customs declaration (CN22) declaring the goods of your purchase. The customer is responsible for paying any taxes or import fees associated with the order. I’m not liable for damages to items during transit.
BLOCKED COUNTRIES
Due to the current pandemic, I am unable to deliver to the following countries. If you find your country, or if you are unsure whether or not I can send to your country, please let me know so I can double check.
Falkland Islands, Libya, Montserrat, Papua New Guinea, South Georgia AND the south Sandwich Islands, St. Helena, Ascension and Tristan da Cunha, Sudan, Syria, Tanzania, Western, Samoa, Yemen
GERMAN ORDERS
Due to VerpackungG, only flat products such as prints and stickers can be sent to Germany.
ESTIMATED SHIPPING TIMES FOR MAJOR COUNTRIES
France, Germany, Great Britain, Italy: 2 - 3 working days
USA, Canada, Japan, New Zealand: 3 - 7 working days
China, Hong Kong, Thailand: 5 - 8 working days
Australia, Malaysia, Philippines, Singapore, South Korea, Russian Federation: 8 - 12 working days
Indonesia: 10 - 15 working days
Brazil, Mexico: 10 - 20 working days
REFUNDS, RETURNS, EXCHANGES
I cannot replace or refund lost packages. I do not accept exchanges or returns. Cancellations must be requested within 15 minutes of the order and the transaction fees will be subtracted from the refund.
If I made a mistake or you have any questions whatsoever, please feel free to contact me and I'll be happy to help!
ようこそkonichiwajhへいらしゃいましてありがとうございます。お気に入りな品物が見つかると良いです。応援ありがとうございます。
インスタグラムとツイッターでは最新の情報が観ることができます。
**コロナウイルスの影響で配達が遅れる可能性あります。皆さんのご理解に感謝しています。お体に気をつけて健康をねがっています！
ご質問や分からない場合は直接連絡してください。
Manual de usuario
Puede encontrar las últimas noticias en mi página de Instagram o Twitter. Por razón de la pandemia de COVID19, tiene que contar con posibles retrasos. Muchas gracias por la paciencia y espero que estén en buena salud. Si tiene algunas preguntas, no duden en contactar me.